I remember a suggestion I once read about graduate students, in which the science writer in question* suggested that a way of training grad students to be better at teaching others was an addendum to their requirements for graduation: in order to receive their degree, the grad student had to accost a layperson on the street and explain to them exactly what their dissertation was about.
Having gotten my degree in the sciences, and having had more than my share of obviously brilliant professors who couldn't explain their way out of a paper bag**, I became enamored of this idea. And decades later, having tried --and failed-- to explain to coworkers in IT that they need to write better documentation, I sometimes feel like a lone swimmer going against the tide of shitty wordsmithing.
My experiences with IT documentation is just like that in gaming. I've had the experience of reading wonderful game instruction manuals which I detailed a year or so ago, but I've also read my share of "manuals" that were abjectly terrible at explaining the basics.
And of course if you wanted to learn how to play MMOs, well... Don't bother the official website; go visit a third party side such as Wowhead or Icy Veins (for WoW, naturally). Those sites will be... kinda sorta better... at explaining the game from a certain point of view (mostly raiding, some PvP), but even then they make a ton of suppositions that a newbie won't get.
***
To understand my opinion on the matter better, when I was at my old position at work last year, I had a big argument with several of my coworkers about documentation. I'd put together a document with extensive screenshots, detailing all the steps people must take to get an account created on our LINUX servers, and my overseas coworkers basically laughed at the document. "You don't understand," I told them, "but I see this every goddam day. People who have never touched a LINUX server and only know the words Red Hat or SuSE from some sales pitch expect to get access to these servers, and they don't know shit about the process that their own company put into place to do that. If you don't want them contacting you at all hours of the day and night because they got your name from somebody who knew somebody and 'They want access NOW because they WANT it', you need to give them the explanations and tools that will help out. NOT just a three or four line instruction set, because they don't understand the underlying assumptions. YOU all know LINUX, so this isn't an issue for you, but THEY DON'T."
My boss understood what I was trying to accomplish, and before he left --a few months before me-- he was pushing to get this doc published. But bureaucracies being bureaucracies, it never did.***
Still, that experience, which was repeated by watching people be clueless in MMOs with only the "Get gud scrub" or "Go read Wowhead" guidance over the years, had me stewing for a long time.
Then I saw the beginning of this series by Razbuten on YouTube:
And I thought, "Hey, that's a good idea!"
I mean, I know it would suck for a complete noob to figure stuff out on their own without guidance, but it also would provide --front and center-- what I was complaining about with the lack of good instruction in video games. Processes such as figuring out how to jump in Shovel Knight that we --as gamers-- could easily figure out, aren't as intuitive as we might think. And likewise, understanding MMOs may come naturally to an MMO player, but a new player doesn't have that to lean on. They have to figure it out themselves, based on what the game provides. Or be told where to get a game manual outside of the game itself in order to figure this out.
After all, people perusing the Mystery or Horror section of a bookstore might remember that "Hey, there's probably a magazine or book about this video game I'm interested in" and go check to see if there's a "Complete Manual" there to buy.
But when was the last time someone checked out a print manual of, say, World of Warcraft, let alone going to an actual bookstore?**** Or maybe they'd try to find something online, but can you imagine going to Wowhead for the first time and trying to figure out the basics of World of Warcraft from it?
This design practically screams "busy" and "early 2000s". |
You could say "Hey, there's a 'Guides' tab, let me select 'Classic' on there and see what happens."
Uh... Right. |
I looked at the "Lore" section and, well, you kind of have to know what's going on already to get much out of that area too.
Look, I could go into more detail on Wowhead and other sites and how a completely new player can end up more confused than before, but that's not the point. The point is that there is data online, but the underlying assumptions are such that you have to know what to look for, or at least understand the context of what is being presented. If my wife were to suddenly announce that she wanted to play WoW in the same way that she did when trying out Breath of the Wild*****, I suspect that unless I held her hand all the way through she'd never make it much farther than the starting zones (Classic or Retail), much less max level. Besides, the easier game of the two, WoW Classic, requires a game time commitment at minimum; there simply is no way of trying out Classic for free.
But this video series did give me an idea. Why don't I try this out myself?
After all, I'm not a fan of online guides (or add-ons such as Questie) when playing video games, but I do have a long history of referencing official documentation, so why not try a video game I've never played before, using only what the game company provided me, and see if I can figure it out.
Enter Minecraft.
***
The game had come with my PC, and it was merely sitting there, unused. I'll admit there was a bit of snobbery involved with my reluctance to pick it up, because the game wasn't what I typically play. Sure, I do play builder type games, but none so wide open as this. Usually there's a more defined structure to the game, such as with My Time At Portia or Sim City or Cities: Skylines.
Plus Minecraft is also incredibly popular, even among people who don't play video games, which means that there's a ton of resources out and about on "how to do things right".
Which I'm disinclined to use anyway, as guides aren't what I'm interested in.
But that doesn't mean I'm some macho type who doesn't read the instructions before assembling something, I just believe in following the instructions as presented, as opposed to having to go find "the REAL manual" from people who wrote guides and posted YouTube videos on how to "properly" play a game.
Of course, if there's confusion out of the instruction manual for a video game, the stakes are a wee bit less than if you're putting together office furniture (don't ask how I know that), so if I screw up in a single player game the only person I hurt is myself.
But hey, Minecraft is beloved by kids and adults, so it ought to be fairly easy to pick up and play, right?
Right?
Yeah, about that... |
***
"I think you ought to play in Creative mode."
My oldest informed me of that when I mentioned about trying Minecraft to her. My wife had no opinion at all, since she doesn't play video games much, but I value my kids' opinions.
And I did briefly consider it, but... Come on. I've raided in Classic WoW. I finished Baldur's Gate back in the day, and I regularly play (and win) at Civ IV and other 4X games.
Yeah, why not? |
So I went with a "Normal" Survival World.
What, you expected another name? |
As you can tell, I figured out the Dressing Room portion of the game. I didn't like the semi-gray beard option, so I just ran with the ol' Redbeard look. |
Between that and the Keyboard and Mouse settings, I should be good. |
Yep. That's where this came from. |
This again. |
*Boy, did I try hard to find this, but no dice.
**One famous time in an after school seminar, one of the professors brought in a bunch of overhead slides and was alternately bumbling over and droning on about his research, the chair of the department who was sitting next to me leaned over with a sly smile on his face. "Perry Potpourri..." he whispered, making a play on the professor's name.
***What I've heard is that they never distributed the doc after I left, and they've come to regret that. I still have my original copy, but even if they came crawling back and asked me for it I'd be inclined to tell them I deleted it. Let them figure it out for themselves.
****Before people get pissy at me, I go to bookstores all the time. It's just that I know I'm very much in the minority these days.
*****My kids gave it the ol' college try and worked with her during her attempts at playing, but after a couple of weeks she simply gave up and went back to Mario Kart.
EtA: Corrected a few items.
EtA2: Corrected a couple of more things.
Bookstores are back in fashion, thanks to TikTok, just so you know...
ReplyDeleteI've seen any number of blog posts and series along the lines of "Introducing my favorite mmo to someone who never played a video game before" and without exception no-one expects the absolute extreme levels of disconnect it involves. Even pressing down a key to make a character move is incomprehensible to some people, apparently.
I think the key part is that few of these supposedly willing trainees genuinely want to play whichever game it is out of any genuine interest in the game. They're either trying to accomodate the person showing to them or trying to prove something to them or to themselves. No-one is born knowing how to play a game but anyone who finds themselves sufficiently fascinated by one will soon find they're starting to pick things up. If you aren't genuinely interested, though, no amount of instruction is going to turn you into a happy, excited player.
I don't exactly trust any TikTok trends, because like a TikTok video, those trends are very ephemeral. Like an ADHD kid on meth.
DeleteI think the key part is that few of these supposedly willing trainees genuinely want to play whichever game it is out of any genuine interest in the game.
Oh, I firmly believe that. But I also believe that introduction and instruction for video games in general --and MMOs/RPGs in particular-- could be better. MUCH better. You can't make someone who doesn't want to learn learn, but you can give someone who is on the fence or somewhat interested the tools to be successful. I was planning on using this link later, but the concept of experts being terrible at explaining/teaching isn't exactly new. It's the so-called Curse of Knowledge where you have a cognitive bias of thinking that people you're teaching know more than they really do.
That bias --and understanding you have it-- is something that a teacher needs to fight against in order to connect with students. The students aren't stupid or anything, they just don't have the same cognitive bias that you do. Of course it's just easier to say "Git gud scrub" and not understand the why behind it, which is why that stupid option is so frequently used.
I'm not surprised by "Redbeard's World", but "SpilledFoot36"? Don't you get to name your character in Minecraft?
ReplyDeleteI've watched some of those "introducing a new player to WoW" videos in the past and they are always quite entertaining. Loved this one for example - and in line with what Bhagpuss said, the brother concludes at the end "there's people who have come to play the game, whereas you've told me that if I don't play the game, I don't get lunch". 😂
"SpilledFoot36" came from my XBox account --courtesy of Microsoft-- which apparently is a random thing. If nothing else, it is unique.
DeleteAll of those type of videos make me cringe, bringing up bad memories of being roped into stuff I never wanted to do but was browbeat into doing because "if you won't do it, we can't be hangout anymore." (Or a variety of the same.)
My spouse, the Programmer/Systems Analyst once told me “there’s no time for documentation”. Pffft! Atheren
ReplyDeleteOne of the greatest fallacies of the programming world is the mistaken belief that if you're the only person who can fix something, you won't ever get fired or laid off. I knew people who actually were the only person who knew how to do something, and they behaved accordingly. And alas, they were laid off in no small part due to their behavior, much to their surprise.
DeletePeople will always come and go, and the best we can do is say "Hey, I left things in good shape because I explained what I'm doing here here and here. If you screw it up, it's all on you."